Frequently asked questions
How do I use my discount code?
You can fill in your discount code on the first page of the checkout. Please note that on mobile you need to expand the order summary.
MY PASSWORD IS NOT WORKING, HOW DO I ACCESS MY ACCOUNT?
If your password is not working, please select 'forgot your password' to reset your password. Please note that the email might be in your spam inbox. If you need any help, don't hesitate to contact us.
HOW DO I CREATE AN ACCOUNT?
Creating a ZENGGI or TRVL DRSS account with us is quick and easy. Just follow these simple steps and you'll soon be ready to order.
- Click here or the 'Account' button which can be found on the top right-hand corner of your screen.
- Click on 'Register'. Then complete all fields. As stated in our Safety & Privacy terms, we take good care of your personal data in which the data protection regulations are applied.
- Once your registration has been completed, you are automatically logged in and can start shopping.
DO I NEED AN ACCOUNT WHEN PLACING AN ORDER?
To place an order, you do not need to have a registered ZENGGI account. We recommend you to place an order with a personal account. Finding your order information and placing another order will be easier, as you won't have to fill in your details every time you shop with us.
HOW DO I CHANGE MY PERSONAL DETAILS?
Log in to your account here. and click on 'My addresses'. You can change your personal details at any time.
HOW DO I RESET MY PASSWORD?
Please select 'forgot your password' on the login page or click here to reset your password. Please note that the email might be in your spam inbox. If you need any help, don't hesitate to contact us.
HOW DO I LOG IN TO MY ACCOUNT?
If you previously created an account, you can log in at the top right-hand corner of the screen by clicking the 'Account' button and enter your login details. This will be your email address and the password you chose when you signed up. If you haven't yet created an account, you can create an account by clicking on the 'Account' button and follow the instructions there.
IN WHICH OFFLINE STORES IS ZENGGI & TRVL DRSS AVAILABLE?
The complete ZENGGI & TRVL DRSS collection is available in our online shop. If you would like to try our product in an offline store, you can find the nearest store by using our store locator here. If you are looking for anything specific, please contact our store partners upfront to check their product availability or order the product in our online store.
HOW CAN I TRACK MY ORDER STATUS?
Once your order leaves our warehouse we share a Track and Trace code with you by e-mail that allows you to track your delivery status online.
HOW CAN I CANCEL OR CHANGE MY ORDER?
In case you would like to cancel or change your order, please reach out to our customer service by phone as soon as possible. We will do our best to cancel or change the order. Please note, we can only change or cancel your order if it has not been paid and processed yet. In case cancelation or change is not possible anymore, you can return your items within 14 days.
DO YOU OFFER WORLDWIDE SHIPMENT?
Your order can be delivered to European Union and non-EU destinations. The different destinations are listed here. Is your preferred delivery country not listed above? Please contact our customer service: t. +31 (0) 20 545 0022 customerservice@ZENGGI.com
HOW DO I PAY WITH A GIFT VOUCHER OR DISCOUNT CODE?
When you finished shopping and proceed to the check out of your order, you can enter a gift voucher or discount code before proceeding to the payment of your order. Enter the code and your voucher or code will automatically be applied.
WHICH METHODS OF PAYMENT CAN I CHOOSE FROM?
You can pay for your order using Creditcard, iDEAL, PayPal, Apple Pay, SoFort Banking or Bancontact. Klarna coming soon.
Can't find the answer you are looking for? Contact our customer service directly via t. +31 (0) 20 545 0022 or send us an email: customerservice@ZENGGI.com.