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Frequently asked questions

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WHAT HAPPENS AFTER PAYMENT WITH MY ORDER?
In case your payment was successful, you will receive an order confirmation e-mail. We will now start processing your order. When your order has been packed and dispatched from our warehouse you will receive a shipping confirmation e-mail. In case your payment was unsuccessful, you will receive an e-mail from us stating that your payment has been unsuccessful. Try to fulfill the payment in your account again. Once the payment of your order has been successful, you will receive an order confirmation e-mail from us. Please also check your spam folder for any e-mails.
DO PRICES ONLINE INCLUDE VAT?
Shipment to countries within the European Union: all prices on our website include 21% VAT. This is already included in the price. In case of shipment outside the European Union: 21% VAT is not included but all customs duties and/or local taxes apply. The customer is responsible for all costs related to customs duties and/or local taxes that apply.
HOW DO I PAY WITH A GIFT VOUCHER OR DISCOUNT CODE?
When you finished shopping and proceed to the check out of your order, you can enter a gift voucher or discount code before proceeding to the payment of your order. Enter the code and your voucher or code will automatically be applied.
WHICH METHODS OF PAYMENT CAN I CHOOSE FROM?
You can pay for your order using Creditcard, iDEAL, PayPal, Apple Pay, SoFort Banking or Bancontact. Klarna coming soon.
MY PAYMENT WITH KLARNA IS NOT SUCCESSFUL, HOW IS THIS POSSIBLE?
Is your Klarna payment unsuccessful? In this case, go through the following checklist:
  1. Are you ordering from ZENGGI & TRVL DRSS for the first time? Maybe you are ordering for an excessive amount. Try it out for less than € 200 first. We have to get to know you as a customer.
  2. With certain email addresses, you cannot order via Klarna, such as @mail.com and @gmx.com. We recommend that you use a different email address for your order, like Gmail or Outlook.
  3. Are you using a different delivery address? Not all delivery addresses are accepted. Try a different delivery address or use your own address.
  4. Did you enter your phone number correctly? A valid 10-digit phone number is required to use Klarna.
  5. Make sure your date of birth has been entered correctly. We need this to approve your payment with Klarna.