Frequently asked questions
HOW DO I CREATE AN ACCOUNT?
Creating a ZENGGI or TRVL DRSS account with us is quick and easy. Just follow these simple steps and you'll soon be ready to order.
- Click here or the 'Account' button which can be found on the top right-hand corner of your screen.
- Click on 'Register'. Then complete all fields. As stated in our Safety & Privacy terms, we take good care of your personal data in which the data protection regulations are applied.
- Once your registration has been completed, you are automatically logged in and can start shopping.
HOW DO I LOG IN TO MY ACCOUNT?
If you previously created an account, you can log in at the top right-hand corner of the screen by clicking the 'Account' button and enter your login details. This will be your email address and the password you chose when you signed up. If you haven't yet created an account, you can create an account by clicking on the 'Account' button and follow the instructions there.
HOW DO I RESET MY PASSWORD?
Please select 'forgot your password' on the login page or click here to reset your password. Please note that the email might be in your spam inbox. If you need any help, don't hesitate to contact us.
DO I NEED AN ACCOUNT WHEN PLACING AN ORDER?
To place an order, you do not need to have a registered ZENGGI account. We recommend you to place an order with a personal account. Finding your order information and placing another order will be easier, as you won't have to fill in your details every time you shop with us.
HOW DO I CHANGE MY PERSONAL DETAILS?
Log in to your account here. and click on 'My addresses'. You can change your personal details at any time.
HOW DO I DELETE MY ACCOUNT?
If you would like to delete your account, please contact our customer service via e-mail. customerservice@ZENGGI.com