Within the Benelux-countries. When staying abroad your purchase order will be delivered by UPS, on business days between 9 a.m. and 5 p.m.. If you are not answering the door, the courier will try to deliver the purchase order at your neighbors and will inform you by leaving a note in your mailbox.
Items bought at Zenggi.com can be returned within 14 working days upon delivery. Note that we need your request for a return number within 14 days!
Customers must cover the costs of the return shipment, as ZENGGI does not pay for the return shipments. We recommend that you use a secure, trackable means to return your order.
We may not be able to identify your shipment without your return number, customer number, order number, and name, which can lead to a delay in the processing of your refund or exchange. Please send the item within 7 days after receiving your return number.
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