Shipment & Return


Within the Benelux-countries. When staying abroad your purchase order will be delivered by UPS, on business days between 9 a.m. and 5 p.m.. If you are not answering the door, the courier will try to deliver the purchase order at your neighbors and will inform you by leaving a note in your mailbox.



Items bought at can be returned within 14 working days upon delivery. Note that we need your request for a return number within 14 days!

(How to add your return?)


Customers must cover the costs of the return shipment, as ZENGGI does not pay for the return shipments. We recommend that you use a secure, trackable means to return your order.


We may not be able to identify your shipment without your return number, customer number, order number, and name, which can lead to a delay in the processing of your refund or exchange. Please send the item within 7 days after receiving your return number. 


For all FAQ click here

Customer Service


Edisonstraat 78 

6902 PK Zevenaar

The Netherlands

t. +31 (0) 316 820 971

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